Canwest Telephone Systems
Software
Panasonic telephony software are new and highly intuitive PC based applications with screen-based presence and a variety of collaboration tools to simplify and enhance real-time communications. They have highly desirable features such as incoming call pop-up, visual presence and availability, an instant indicator of missed calls, one-click access to company phone directory, chat (instant messaging), and integration with Microsoft Outlook.
Communication Assistant Pro
Integrated User Telephony Software
The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Designed for easy installation and maintenance, Communication Assistant can be deployed without the need for additional 3rd party server. It is an ideal solution for small to medium size businesses with limited IT knowledge and staff.
Feature Highlights
- Point and Click Call Control
- Rich Presence Functionality
- Team Collaboration Tools
- Instant Messaging (Chat)
- Visual Voice Messaging
- Unified Messaging (KX-TVM50/200)
- Integration with Microsoft® Outlook®
- Door phone and IP Camera control
- Call History, calls made, calls missed log
- Integration with popular TAPI enabled CRM desktop tools
- Completely server-less solution available for KX-NCP500/1000
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Communication Assistant Supervisor
Integrated System Monitor Software
The Panasonic Communication Assistant productivity software suite is a highly intuitive PC based application suite that blends powerful point and click telephony together with screen based presence, availability, integration with Microsoft Outlook®, integration with popular TAPI enabled CRM desktop tools, and a variety of collaboration tools to simplify and enhance real-time communications for business telephony users.
Communication Assistant Supervisor helps to visually manage all group members within your organization. It is the perfect tool for Team supervisors to monitor employees' call activities.
Feature Highlights
- Agent real time reporting with current waiting calls and longest waiting time
- Agent management (Rich presence, remote log-in/out, remote take-over, conference)
- Group reporting
- Statistical analysis
- Reporting of group call history
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